FAQ

A: At Lucy Pet Oasis, we offer a range of services designed to provide top-notch care and support for our clients' beloved pets. These services include quality food for our furry friends, a good range of toys and accessories. We also provide professional grooming, bathing, and stylists who specialize in breed-specific cuts and styles. We will also in the future offer dog walking service, pet daycare and boarding to ensure that your furry friend receives the attention and care they need while you're away. Our team is dedicated to creating a comfortable and happy experience for both pets and their owners, ensuring that they receive the best care possible.

Lucy Pet Oasis accepts payment in the form of cash, credit/debit cards (Visa, Mastercard, ) contactless payment methods such as Apple Pay and Google Pay. We also offer the convenience of online payment through our secure website for services such as grooming and boarding. Additionally, we are proud to offer financing options through partnerships with selected pet care financing companies, ensuring that your beloved pet receives the care they need without financial strain. We strive to provide various payment options to accommodate the diverse needs of our clients and their furry family members.

At Lucy Pet Oasis, we offer free delivery for orders over AED 100. For orders under AED 100, a flat fee of AED 25 applies. We strive to ensure timely and efficient delivery of all orders, and provide tracking information for shipped packages. Our delivery policy is designed to offer convenience and value to our customers, while maintaining the highest standards of service. For more information on our delivery policy, please visit our website or contact our customer service team.

Return/Exchange Policy: Accepting unopened, unused items with original tags and proof of purchase within 3 days of receipt. Items must be in original packaging and the same condition as received. Exclusions: Not accepting return/exchange for sale items, opened/used pet treats, pet food, healthcare products, and used/damaged pet accessories. Return Services: Free product pick-up for approved returns. AED 50 charge for "urgent" return services in Dubai (not available for other Emirates). Exchanges: Exchange for damaged, defective, or incorrect items within 5 days of receiving the order. Refunds (Delivered Items): Confirmation email upon receiving the returned item. Refunds issued through gift vouchers or points if the return is approved. Cancellation & Refunds (Undelivered Items): Order cancellation accepted before dispatch. Full refund only for undelivered orders. Refunds processed through the Original Mode of Payment, taking up to 30 days for completion. Our commitment to customer satisfaction is evident in the various options for returns, exchanges, and refunds. Customers are encouraged to contact you for any concerns or improvements to enhance their experience.

Prior to bringing your pet to Lucy Pet Oasis, it's important to inform our staff of any ongoing long or short-term health issues, such as sensitive skin, previous operations, hip dysplasia, blindness, old age, or any particular 'no-go' areas for your pet. We prioritize the health and well-being of all pets in our care, and having this information allows us to provide the best possible service tailored to your pet's specific needs. By notifying our staff of any health concerns or sensitivities, you can help ensure that your pet's visit to Lucy Pet Oasis is a safe and comfortable experience. Thank you for entrusting us with the care of your beloved pet.

Yes, at Lucy Pet Oasis, we aim to maintain a safe environment for all our furry friends. Therefore, we do require all pets to have their vaccinations up to date before grooming. It is important for the health and safety of all our clients, both furry and human. Additionally, we recommend waiting at least 7 days after shots before having your pet groomed. This waiting period helps to ensure your pet has not suffered any side effects and isn’t sore at the injection site, which can cause irritability. This policy is in place to ensure the well-being of every pet that comes through our doors. Thank you for your understanding and commitment to the health of your beloved pets.